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Senior Technical Writer

Senior Technical Writer

ConfidentialAhmedabad, Hyderabad / Secunderabad, Telangana
30+ days ago
Job description

What you get to do in this role :

  • Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
  • Provide input to help shape future content strategy for the product or business unit you help to support
  • Contribute to the continued evolution of ServiceNow s content development processes, DITA-based information model, and writing style and standards
  • Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualifications Basic Qualifications :

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI s potential impact on the function or industry.
  • Understanding of content development life cycles and processes
  • 6+ years work experience in technical communication
  • Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
  • Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
  • Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
  • Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

    • Skills Required

    Content Strategy, Product Management

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    Technical Writer • Ahmedabad, Hyderabad / Secunderabad, Telangana