Role Overview :
We are looking for a dynamic and experienced Relationship Head to lead the relationship management team. The ideal candidate will be responsible for driving business growth, delivering superior client servicing, and achieving strategic business goals through strong leadership, strategic planning, and cross-functional collaboration.
Key Responsibilities :
Team Leadership & Management
- Lead, mentor, and manage the relationship management team to ensure achievement of individual and team targets
- Drive a high-performance culture by setting clear goals, monitoring performance, and providing ongoing coaching and development
Business Growth & Strategy
Define and implement strategies to acquire, manage, and grow HNI / NRI / UHNI client portfoliosIdentify new business opportunities and drive cross-selling of banking and investment productsDrive revenue and profitability by deepening existing client relationships and enhancing wallet shareClient Relationship Management
Ensure high standards of client servicing and relationship managementBuild long-term, trusted relationships with key clients to promote loyalty and business retentionResolve escalated client issues promptly and efficientlyProduct & Revenue Management
Oversee delivery of the full suite of banking products including liabilities, assets, investment products, and wealth solutionsCollaborate with product, compliance, and operations teams to ensure smooth execution of client transactionsDrive fee-based income and manage product penetration across the client baseCompliance & Risk Management
Ensure team adherence to regulatory requirements, internal policies, and audit standardsMonitor risk parameters across portfolios and maintain portfolio qualitySkills Required
Team Leadership, Relationship Management, Client Servicing