Technical Account Manager

Responsibilities :

• Owning Customers Post Sales relationship
• Establishment and maintaining strong working relationships with key internal and customer personnel to work effectively
• Participating in Customers onboarding to Radware services
• Analyzing Customer needs and developing strategy to ensure Customers satisfaction
• Deep understanding of customer technical requirement and customizations
• Cooperating with different departments in Radware internally (Support, Cloud, Professional Services, R&D), to ensure customers gain the best value and service
• Advocating owned accounts internally and managing the escalation process
• Solid organizational skills including attention to details and multi-tasking
• Performing periodic high touch meetings with Customers and providing operational and security reporting
• Performing periodic Radware solutions tuning and maintaining configuration and software best practices
• Coordination of new business opportunities and technical solutions with Pre-Sale Engineering
• At least 5 years industry relevant, Networking and Security integration / maintenance work experience
• Excellent knowledge and hands-on experience of networking equipment (routing, switching), firewalls, IDS / IPS, network protocols and DoS protection
• Security consulting experience
• Strong presentation skills, communication and interpersonal skills – written and verbal
• Fluent English communication – written and verbal
• Willingness to travel up to 20%

Advantages

xsi=" xmlns : htm=" xmlns : ftl="