App Store & Engagement SpecialistTrigent Software Private Limited • Noida, Uttar Pradesh, India
App Store & Engagement Specialist
Trigent Software Private Limited • Noida, Uttar Pradesh, India
7 days ago
Job descriptionMeet and exceed targets for response time review coverage quality score adherence to brand guidelines and escalation SLAs. Maintain audit-ready documentation and uphold high standards of integrity privacy and compliance. Partner closely with Product Engineering Community and Customer Support teams to resolve complex issues and improve product experiences. Translate user feedback signals into clear prioritized problem statements product insights to be shared with stakeholders. Analyze review trends (volume sentiment themes severity) using native and external dashboards and synthesize insights into actionable recommendations for Product & Engineering. Monitor emerging issues quantify impact and communicate succinct narratives (what so what now what). Track and report on before / after impact of product changes on ratings sentiment and top issues. Adopt and operationalize Gen AI tools (e.g. Copilot) to optimize workflow drafting responses summarizing threads tagging themes and generating digests. Build prompt libraries macros templates and lightweight automations to scale efficiency without sacrificing quality. Experimentation 2-4 years experience in community engagement technical support or customer support Advanced level troubleshooting skills Excellent verbal and written communication skills in English Beginner level expertise with data analytics spreadsheets and presentation software Ability to collaborate with multiple teams and stakeholders when resolving user queries Demonstrated knowledge of social media community or app store engagement Experience using apps and services or similar apps within a creative field Bachelors degree or certificate preferably in a creative or technical domain
What you will do : Customer Engagement
- Deliver high-quality empathetic and accurate responses to customers on App Store platforms.
- Own end to end review resolution workflows : triage root cause synthesis response drafting and follow-through with stakeholders.
- Serve as a visible credible voice of the brand-maintaining consistency with tone guidelines and quality standards.
Quality SLAs & Governance
Cross-Functional Collaboration
Insights & Analytics
Gen AI & Operational Excellence
Experience :
Qualification :
Key Skills
Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking
Employment Type : Full Time
Experience : years
Vacancy : 1
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App Store Engagement Specialist • Noida, Uttar Pradesh, India
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