Digital Network Administrator

Role : Digital Network - Administrator

Role Responsibilities :

• Oversee the management and execution of network technology initiatives, ensuring successful technology rollouts and team readiness.
• Troubleshoot network issues, referring to KEDBs and knowledge bases to resolve known or repetitive issues.
• Provide escalated support to end-users on ICT issues and requests, such as hardware, software, network, and cloud services.
• Install, configure, and update infrastructure systems and services.
• Monitor and maintain the performance and security of systems and services.
• Assist with the implementation and testing of new solutions and upgrades.
• Document and update procedures, policies, and manuals, and maintain accurate records of assets and inventory.
• Participate in regularly scheduled after-hours monthly maintenance windows to perform system firmware / software patching and / or infrastructure updates that requires system downtime outside of business hours.
• Provide support to other regional locations of the company as required, which may also include a time-shift of working hours to accommodate.
• Escalate unresolved issues to L3 Network SMEs, supporting the process and coordinating with third-party vendors when necessary.
• Ensure process compliance by tracking and updating tickets, preparing shift handover reports, and maintaining SLA adherence.
• Design, implement, and maintain network infrastructure including routers, switches, and firewalls.
• Monitor network performance and troubleshoot issues to ensure optimal uptime.
• Configure and manage VPNs, LANs, and WANs.
• Perform regular network assessments and security audits.
• Collaborate with other IT staff to optimize network resources and improve efficiency.
• Document network configurations, changes, and procedures.
• Provide technical support and guidance to users regarding network-related issues.

Skills :

Job Requirements :

(ref : hirist.tech)