Assistant Operations Manager

About Us :

At Crack-ED, we are on a mission to empower young professionals through our industry-ready

Post Graduate Programs (PGP). We believe a smooth and supportive journey leads to

long-term success and that journey starts with our Operations team.

Role Overview :

We are looking for a detail-oriented and proactive Operations Executive to ensure a seamless

experience for our PGP candidates from onboarding to batch completion. You will play a critical

role in making sure processes run smoothly, loans are processed timely, and candidates feel

supported throughout their learning journey.

Key Responsibilities :

Seamless Onboarding :

Facilitate a smooth onboarding experience for all selected candidates of our PGP programs.

Coordinate documentation, orientation, and communication to ensure a positive first impression.

Batch Management :

Oversee batch-wise scheduling, student lists, attendance tracking, and coordination with the

academic team to ensure classes run efficiently. Manage communication related to schedule

updates, session links, and program milestones.

Operational Support :

Support end-to-end execution of operational tasks such as certificate generation, feedback

collection, issue resolution, and escalation management.

Process Improvement :

Identify gaps in operational workflows and suggest improvements to enhance efficiency and

student experience.

Data Management & Reporting :

Maintain accurate records of candidate status, loan processing, and batch data. Share timely

reports with stakeholders for transparency and planning.​

Email Writing : ​

Be proficient in writing professional emails, ensuring timely and accurate updates about

training's are shared with our corporate partners and all other relevant stakeholders.

Skills Required

Data Management, Onboarding, Batch Management, Process Improvement, Email Writing, operational support