Specialist - Banking Operations

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.  Zeta Tachyon offers : Rich digital-first cardholder experiences Native embeddable banking support Hyper-Personalization Policy Engine to launch segment-of-one card programs Web-based product configurators to launch in days vs. Quarters Rapid innovation & extensibility via APIs, event streams, and more Modern & intuitive web-based back-office experiences Next-gen regulatory risk & compliance capabilities Zeta is actively working with the largest Banks and FinTech's in multiple global markets transforming customer experience for multi-million card portfolios. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ , , LinkedIn, Twitter

About the Role

• We are seeking a detail-oriented and customer-focused professional to join our team as a Cards Dispute & Chargeback Specialist. This role is critical in managing end-to-end dispute and chargeback processes across debit, credit, and prepaid card transactions. The ideal candidate will bring a deep understanding of card network dispute rules (Visa, Mastercard, Ru-Pay, UPI), strong analytical capabilities, and the ability to collaborate effectively with customers, internal teams, banks, acquirers, and merchants.

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Experience and Qualification

Equal Opportunity  Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.