IN-Sr Technical Consultant - Cloud - Network, F5 LTM, Cisco / Palo Alto Firewalls

Scope :

Core responsibilities include assisting in managing network incidents, handling service requests for prompt resolution, and supporting root cause analyses to implement corrective and preventive measures. As part of the Operations team, you will collaborate with cross-functional teams to address incidents, support feature enhancements, and participate in business-as-usual (BAU) project activities.

What you’ll do :

• Manage and support F5-LTM, Cisco and Palo Alto firewalls, Cisco and Arista routing and switching, as well as Azure VPN gateway and firewall across both private and public datacenter.
• Collaborate with cross-functional teams during Major Incident Management (MIM) to identify root causes and restore services quickly.
• Provide technical support for customer incidents and service requests, ensuring timely troubleshooting and resolution.
• Perform basic packet capture analysis using Wireshark to diagnose and resolve application performance issues.
• Collaborate with other support teams, including Application and Infrastructure, as necessary.
• Coordinate with vendors and technology partners to efficiently resolve hardware and software issues.
• Conduct due diligence for every network change to assess potential business impact and implement precautionary measures.
• Assist in internal root cause analysis (RCA) reviews and provide feedback to improve the quality of RCAs.
• Take ownership of assigned tasks, ensuring timely and effective completion.
• Maintain up-to-date knowledge of Information Security principles and apply them as needed.
• Create and maintain standard operating procedure (SOP) documents for all network implementations.
• Identify and recommend automation opportunities to enhance operational efficiency and minimize human error.
• Generate weekly and monthly reports, offering insights into performance, operational status, and key metrics.

What we are looking for :

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here : Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.