Information Technology Operations Team Lead

Role- IT Operations Lead

Exp - 8 to 12 years

Location- Pune

Domain -Cards and Payments

Work model - 5 days' work from office.

As an IT Operations Lead you shall be responsible to ensure the technical operation of RUN IT Electronic Payment resources, the recommendation and implementation of methodological and technical solutions to optimize and guarantee the smooth running of RUN IT operations; and this, while ensuring compliance with processes and regulations.

Roles and Responsibilities-

• Ensure the management of RUN IT operations with the aim of guaranteeing service performance
• Contribute to determining requirements for new projects and defining work schedules for the team.
• Ensure the drafting of progress reports and presentations to relevant stakeholders.
• Ensure the identification of risks and the development of emergency plans as soon as possible.
• Ensure the definition of procedures and the dissemination of production instructions to be respected within the team.
• Ensure the delegation of tasks and achieve daily, weekly and monthly objectives.
• Ensure the implementation of KPIs to monitor the resource occupancy rate.
• Ensure the proper functioning of RUN IT resources in order to guarantee their reliability
• Contribute to the definition of monitoring systems.
• Contribute to the industrialization of Batch and participation in the definition of the business recovery plan.
• Contribute to the monitoring of operating incidents, by analysing the causes and taking the associated corrective measures.
• Contribute to the implementation of a monitoring console.
• Contribute to the writing of progress reports and presentations to relevant stakeholders. Contribute to the analysis of existing operations and the organization of training sessions and improvement meetings.
• Contribute to the distribution of team support activities with the aim of providing relevant resolution of anomalies
• Ensure the provision of technical support to users (2nd and 3rd levels).
• Contribute to the implementation of SLA levels for request processing.
• Contribute to updating work schedules with an on-call system.
• Contribute to technical documentation and its updating.
• Manage your team with the aim of improving collective performance
• Provide supervision and support to team members.
• Ensure the development and continuous assessment of the skills of team members.
• Ensure shift work or on-call duty
• Suggest improvement opportunities
• Ensure reconciliation validation of payment transactions

REQUIRED SKILLS

Skills Required

Application Support, Change Management, Incident Management, Service Delivery, Production Support, It Operations