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▷ [02 / 10 / 2025] Team Lead
TPIndia6 hours ago
Job description
We're Hiring : Team Lead – Operations (International Customer Support)
Location : Malad, Mumbai
Open Positions : 16
Joining : Immediate
About the Role : We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.
Key Responsibilities :
- Lead and manage a team handling international voice / email / chat support
- Monitor performance metrics and ensure SLA adherence
- Coach and mentor team members for continuous improvement
- Handle escalations and ensure customer satisfaction
- Collaborate with cross-functional teams to streamline operations
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Team Lead • India
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