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SAP Basis Team Lead

Promaynov Advisory Services Pvt. LtdIndia

24 days ago

Job description

Role Overview :

We are seeking an experienced SAP Basis Lead Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills and extensive experience of working on SAP landscape

Key Responsibilities :

Lead application monitoring & support services for the global customers across SAP environments including ECC 6.0, S / 4HANA, CRM, SCM, BW / 4HANA
Acts as a First point of escalation for the customer in case of any issues or challenges from a technical delivery point of view
Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
Ensure on-time delivery of all work items, aligned to defined & agreed SLAs; Always assure process adherence and compliance by the team
Prepare the Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer
Collaboration & coordination with customer and SAP Internal teams to drive agile resolution of critical issues
Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery
Drive continuous improvement in process or service delivery and driving adoption of AI based automation
Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholders
A Guide or mentor to the delivery team from technical basis perspective – Basis, Security and Data Growth areas
Manages the team across shifts ensuring seamless handovers without any process breakdowns
Promptly highlight identified risks for service delivery and governance along with risk response strategies

Technical & Functional Skills :

In-depth knowledge of SAP Basis Administration including HANA DB, ABAP / Java stacks, and SAP landscape management

Hands-on experience with Cloud ALM, FRUN, and ITSM tools

Exposure to SAP modules and systems including ECC, S / 4HANA, BW / 4HANA, PI / PO, CPI, CRM, SCM

Soft Skills :

Excellent communication skills – verbal and written, for effective interaction with global stakeholders

Strong problem-solving and analytical capabilities

Ability to mentor team members, coordinate shift activities, and maintain high service quality

Proactive mindset with a focus on continuous improvement and innovation

Qualifications :

Bachelor’s degree in computer science, Engineering, Information Systems, or related field

10 to 12 years of relevant SAP Basis experience, including leadership roles in a 24x7 support environment

ITIL certification or working knowledge of ITIL-based processes is preferred.

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SAP Basis Team Lead • India