This job offer is not available in your country.
Senior Business Insights Manager
TaskUsvadodara, gujarat, in4 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • vadodara, gujarat, in
Related jobs
To take this mission further, we’re looking for a.Marketing and Sales organization.You will work closely with our global leadership team, aligning to.
Define and implement a global analytics ecosyst...Show moreLast updated: 12 days ago
- Promoted
Manager / Senior Manager - Databricks
Tiger Analyticsanand, gujarat, in Manager / Senior Manager - Databricks.Tiger Analytics is a global leader in data and analytics services, helping organizations solve.
We are looking for a Manager / Senior Manager - Databricks with a st...Show moreLast updated: 12 days ago
- Promoted
Business Development Manager - Affiliate Partnerships
CustomGPT.aiNadiad, Gujarat, India Workplace type : Remote — open to candidates worldwide (non-US focus) About CustomGPT.Top 7 Emerging Leaders in AI " placing us alongside OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.Our ...Show moreLast updated: 17 days ago
- Promoted
Senior Manager Sales - Corporate Events
SodexoVadodara, IN Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, heal...Show moreLast updated: 25 days ago
- Promoted
Business Insight Leader, (US SHIFT) | Remote
BirdeyeVadodara, INRemote
- Promoted
- New!
Senior Business Development Executive
Rang Digitech LLCVadodara, Gujarat, India Key Responsibilities & Requirements : - Proven experience in cold calling and lead generation for USA-based clients.Hands-on experience with Upwork, Fiverr, and other bidding platforms.Prior experi...Show moreLast updated: 6 hours ago
- Promoted
Business Development Manager
EventcomboNadiad, IN Responsibilities (not limited to) : .Understand customer requirements and showcase the value using the Eventcombo demonstration.
Answer all product-related questions ethically and politely and also ad...Show moreLast updated: 2 days ago
- Promoted
Senior Bid Manager
TagVadodara, IN Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Project Manager
Zensar Technologiesanand, gujarat, in Job Role- Senior Project Manager.Primary Skills- Strong experience with CISCO Products, CCW and CCWR, EA(Enterprise Agreement), Project Manager role.
Lead and manage Cisco Commerce projects from ini...Show moreLast updated: 25 days ago
- Promoted
Business Manager - Design
LivspaceVadodara, Gujarat, India The ideal candidate will be responsible for overseeing all areas of the business including financial management, business operations, payroll, and human resource administration functions.In order t...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Insights Manager
TaskUsNadiad, IN Process Reengineering & Six Sigma.Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation.
Conduct value stream mapping, RCA workshops, and p...Show moreLast updated: 4 days ago
- Promoted
Senior Business Development Manager
illumineanand, gujarat, in Job Title : Business Development Representative (BDR) – USA Market.Location : Remote (Night Shift).Salary : 15-30 Lacs plus commission.
We are a leading SaaS company revolutionizing the childcare softwa...Show moreLast updated: 12 days ago
- Promoted
Senior Business Development Representative
Fuse CapitalVadodara, IN Senior Business Development Specialist.The position is a full-time remote position.Business Development Representative to join Fuse Capital’s growing team.
In this role, you will be responsible for ...Show moreLast updated: 2 days ago
- Promoted
Senior Manager for Business Process Optimization
University of the Peoplenadiad, gujarat, in University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countri...Show moreLast updated: 4 days ago
- Promoted
Senior Manager, New Initiatives
Wellisen Nutraceuticals Pvt LtdNadiad, IN Senior Manager, New Initiatives — Knowledge Networks.Knowledge Networks (KN) is a global platform driving responsible AI governance and enterprise AI leadership.
Through our flagship initiatives—Reg...Show moreLast updated: 14 days ago
- Promoted
Business Development Manager
UptimeAI Inc.Vadodara, IN UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients.
Our innovative platform harnesse...Show moreLast updated: 11 days ago
- Promoted
Senior Business Development Manager
Best Infosystems Ltd.Vadodara, Gujarat, India Senior Business Development Manager_Full-Time_Remote, India Position : Senior Business Development Manager Location : Remote, India Job Type : Full-Time Experience : 10-20 Years About the Role : ...Show moreLast updated: 17 days ago
- Promoted
Senior Sales Specialist
InstaServiceVadodara, IN InstaService is an innovative on-demand services platform offering immediate and scheduled home services—handyman, plumbing, cleaning, and more.
Our mission is to deliver top-notch service quality w...Show moreLast updated: 30+ days ago
- Promoted
Senior Consultant
ValorantVadodara, IN Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Development Executive
The Language SKOOLAnand, IN Business Development Executive | Remote.Pay : Up to 600,000 per year + Incentives (Based on experience).We are a fast-growing language learning company helping individuals achieve their personal and...Show moreLast updated: 12 days ago
- Promoted
Business Development Manager
Anantam HRNadiad, IN Own and drive revenue and sales quota for the company.Build a pipeline of select global customer opportunities where there is synergy with other sales motions.
Work on deals to closure with support ...Show moreLast updated: 4 days ago