IT Infrastructure Engineer

Job Summary :

We are seeking a skilled and customer-focused IT Support Engineer to provide second-line technical support across the organization. The ideal candidate will have strong troubleshooting skills, a proactive approach to problem-solving, and the ability to work collaboratively with cross-functional teams to ensure seamless IT operations.

Key Responsibilities :

• Provide Level 2 support for hardware, software, network, and system issues escalated from Level 1 support.
• Manage and maintain enterprise IT infrastructure including servers, storage, networking devices.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals.
• Manage user accounts, permissions, and access rights in Active Directory and other enterprise systems.
• Support and maintain Windows and Mac operating systems, including patching and updates.
• Assist in the deployment, configuration, and maintenance of IT infrastructure including servers, switches, routers, and firewalls.
• Document technical issues and solutions in the ticketing system and knowledge base.
• Collaborate with vendors and third-party service providers for issue resolution and procurement.
• Participate in IT projects such as upgrades, migrations, and rollouts.
• Ensure compliance with IT policies, procedures, and security standards.
• Collaborate with cross-functional teams to implement IT solutions aligned with business needs.
• Ensure compliance with IT security policies, data protection regulations, and audit requirements.

Required Qualifications :

Preferred Skills :

Working Conditions :

Skills Required

VMware, Servicenow, Windows Os, Basic Networking, Intune, Active Directory, Jira, Microsoft 365, Azure, ticketing systems , Aws