MGR I CUSTOMER SERVICE

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

This position a leading position is in a fast-paced business environment for B2B customer support team & Trade SCM, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual / department. You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues. And under SCM Product availability has to be assured from different vendors / TE Intraco locations from EMIA & USA. This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.

Responsibilities

RESPONSIBILITIES

Customer Service

• Manage a team of 4-5
• Advance best in class customer relations via Quality, Delivery, Innovation and Responsiveness
• Develop / Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy
• Review demand forecasts and order priority with production planning & control team; establish supply schedules for raw material based on production schedule in S&OP meetings
• Resource and capacity planning for work load assessment.
• Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience
• Lead lean business process strategy, process transformation, performance improvement management, talent development and mind-set
• Represent Customer Care during customer visits to build high level relationships and facilitate mutually beneficial projects.
• Partner with sales to develop support opportunities which contribute to ECE
• Maintaining consistent communication with leadership team to manage
• customer service effectiveness by monitoring performance and assessing metrics.
• Lead customer chargeback data analysis
• Proactively identify and prioritize systems & analytic pain points while managing organizational expectations for solutions.

Trade Supply Chain Management

Required Skills

EDUCATION / KNOWLEDGE

Critical Experience

COMPETENCIES

Competencies

Managing and Measuring Work

Building Effective Teams

Motivating Others

Values : Integrity, Accountability, Inclusion, Innovation, Teamwork

SET : Strategy, Execution, Talent (for managers)

Skills Required

Sap, Power Bi, Microsoft Excel