Academic Counselor

Live Chat FTA As a Live Chat FTA, your primary responsibility will be interacting with website visitors through an automated chat system. You will need to have a deep understanding of the website architecture, HighRadius’ products, services, and offerings. You should be able to have a real-time meaningful conversation with a website visitor based on outbound messaging or inbound requests. One of the most important aspects would include providing relevant information to the website visitors to generate high quality marketing leads (MQLs). Essential duties of the position : Understanding website visitor's profiles based on their past to present interaction on the website and other sources of information about the visitor Responding to visitor's inbound sales queries Sending outbound messages to the website visitors taking into account current website activity, past interactions, information on file, etc. Ability to have meaningful process related conversations with a visitor to generate MQLs who are interested in a conversation with the sales team Collaborating with other teams inside sales, direct sales, customer success, partners, and others based on the requirement Analyzing visitor interactions to identify trends, common issues, and opportunities for process improvement Updating the chatbot's responses and knowledge base as needed to ensure accuracy and relevance Desired requirements : Graduation in any field is mandatory 2 - 4 years of experience in sales / inside sales, non-voice customer service (through live chat), technical support, and related fields is preferred Prior experience of working on sales chatbot platforms like Qualified, Drift, Salesforce etc. will be a huge plus Digital and tech-savvy with strong written and verbal communication skills Should be able to multitask and be comfortable using Salesforce CRM Open to work in rotational shifts, 24X5 in a target-driven environment About Us HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.