Client Success Partners

about the role

Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

key responsibilities

Operate as the lead point of contact for any and all matters specific to your customers

Build and maintain strong, long-lasting customer relationships

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders

Forecast and track key account metrics

Managing a set of predefined customers & grow business in these accounts across all Technosoft Services. Identify and grow opportunities within existing accounts and collaborate with product sales specialists and cross functional teams for up-sell and cross-sell of Searce products and services

Responsible for renewals, customer engagement and high customer satisfaction

Keeping a close track on clients' business strategies / feedback, market trend, competitive landscape and operating methods for constants business improvement.

Expertise in dealing with variety of sales situations & acquire clients on "value based selling".

preferred qualifications

Graduate degree (Preferably with an MBA in Sales & Marketing)

2-4 years of experience in enterprise sales for technology services or products

Strong written and verbal communication skills

Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors

Expertise in recruitment, training & selection of sales professionals, experience in managing and grooming fresh talent and managing tight deliverables.