Guest Service Associate Front Office
AccorHotelErnakulam, Kerala, India2 days ago
Job descriptionTo maintain Front Office log book and shift reports. Respond to inquiries and resolve problems in an effective manner. Ensure all guests receive a swift smooth professional and friendly check in and check out Maintain record of all banquet and any other functions in the hotel. Liaise with other departments for the resolution of day-to-day administrative and operational issues. Carry out other duties which naturally fall within the reasonable expectations of the post. Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management. Diploma in Tourism / Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel Word & PowerPoint Prior experience working with Opera or a related Property Management system. Hotel Industry experience preferred
Primary Responsibilities
- Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms visitors
- Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
Qualifications :
Additional Information :
Remote Work : No
Employment Type : Full-time
Key Skills
Airside Operations,Desktop Support,Corporate Risk Management,Gallery,Agile Testing,Humming Bird
Experience : years
Vacancy : 1
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Front Office Associate • Ernakulam, Kerala, India
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