Account Manager

Job Description :

• Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.
• Will be responsible for cross selling and Upselling as per the client's needs.
• Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs
• Look at Client's performance data on a daily basis and communicate areas of opportunity.
• Identify patterns among Client's performance and contribute towards developing best practices, FAQs and knowledge base for using the Company's platform.
• Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

Experience Required : 5-12 yrs

Requirements :

Skills Required

Client Support, Account Management, Troubleshooting