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Suffescom Solutions - Account Manager

Suffescom Solutions - Account Manager

Suffescom SolutionsMohali, India
13 hours ago
Job description

Key Responsibilities :

  • Serve as the primary point of contact for clients, managing day-to-day queries and concerns with professionalism and urgency.
  • Build and maintain strong client relationships to ensure long-term satisfaction and retention.
  • Analyze client performance data regularly to identify trends, gaps, and opportunities for improvement.
  • Proactively identify potential issues and resolve them before they impact the client experience.
  • Drive cross-selling and upselling initiatives aligned with client needs and business

objectives.

  • Develop a deep understanding of the company's products and services to effectively recommend tailored solutions to clients.
  • Contribute to the development of best practices, FAQs, and knowledge resources to improve client onboarding and engagement.
  • Collaborate with internal teams (Sales, Product, Operations, and Support) to ensure seamless delivery and customer satisfaction.
  • Track milestone payments and ensure timely client billing and collections as per project agreements.
  • Prepare and deliver client performance reports and strategic recommendations.

    • Required Skills & Qualifications :

  • 5-12 years of experience in Account Management, Client Success, or Client Support roles.
  • Proven experience in managing international clients (preferably in US / UK regions).
  • Exceptional written and verbal communication skills.
  • Strong analytical and troubleshooting abilities.
  • Experience in cross-selling and upselling within an account management or customer success capacity.
  • Knowledge of milestone-based payments and project delivery processes.
  • Prior exposure to Sales or Project Coordination roles is an advantage.
  • Ability to manage multiple accounts simultaneously while maintaining a high level of attention to detail.
  • Proficiency in CRM tools, Excel, and data-driven client reporting.

    • (ref : iimjobs.com)

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    Account Manager • Mohali, India