Technical Support Engineer - Industrial Automation

This is a full-time, on-site role for a Technical Support Engineer specializing in Industrial Automation, based in Pune. In this role, you will be responsible for providing technical support to customers, diagnosing and resolving technical issues, troubleshooting industrial automation systems, and ensuring client satisfaction.

Key Skills : -

• Excellent problem solving & troubleshooting skills
• Excellent Communication, interpersonal & mail drafting skills.
• Knowledge of electrical & electronics system is must
• Knowledge Network protocol like TCP, Ethernet, is must.
• Knowledge of serial communication protocol like RS-485, Modbus is must
• Excellent hands on Microsoft excel is mandatory.
• Good to have knowledge of industrial automation.
• Knowledge of IOT systems will be added advantage

Qualifications

Strong expertise in Technical Support and Troubleshooting for industrial automation systems

Proficiency in Customer Support and Customer Service to address client inquiries and ensure satisfaction

Excellent Analytical Skills to identify and resolve complex technical issues

Effective interpersonal and communication skills to work collaboratively with teams and clients

Proficiency in diagnosing and resolving hardware and software-related challenges

Bachelor’s degree in Electrical, Electronics, or related engineering discipline preferred

Familiarity with automation platforms and protocols is a plus

Relevant certifications in industrial automation or technical support are advantageous

Ability to thrive in a fast-paced and collaborative environment

Responsibilities : -