Manager - Knowledge Transfer & Management

Adecco India is hiring! We're looking for a Manager – Knowledge Transfer & Management to join our team in Bangalore and play a key role in driving knowledge-sharing excellence across our organization including APAC & EMEA region.

Mission :

To lead and manage end-to-end knowledge transfer and functional process training for GBS managed functions in Bengaluru, ensuring upskilling and transition support across platforms such as MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications / platforms / ERPs. They will be responsible for training new users, upskilling existing users, supporting new functionality rollouts, training onshore teams on MSD, Peoplestrong, Oracle, HR System rollouts during new country transitions, and developing test cases for emerging business scenarios. Additionally, the role will drive operational excellence and support financial transformation.

Responsibilities

• Design and implement a comprehensive roadmap for knowledge transfer and management, ensuring critical process knowledge is captured, standardized, and effectively disseminated across teams during transitions and platform changes.
• Design and implement a comprehensive training roadmap by collaborating with GBS leadership, GPOs, RPCs, and Tower Leads to identify skill gaps and any training needs.
• Develop and maintain training content, manuals, and e-learning modules for MSD, PeopleSoft, Oracle, Gordon, Basware, Invevo, Transflow, SuccessFactors, local HR Systems, and other operational applications / platforms / ERPs including language training.
• Conduct engaging training sessions (virtual and in-person) for new hires, upskilling, and process changes.
• Ensure training programs are tailored to various roles within GBS (FinOps & HROps).
• Function as a liaison between platform vendors (e.g., Oracle, Invevo, HR Systems) and internal teams for training-related updates.
• Track training effectiveness through assessments, feedback, and performance metrics and use them refine content, delivery methods, and learning formats for greater impact.
• Establish a structured review cycle to keep training materials aligned with system updates, process changes, and compliance requirements.
• Provide regular reports to leadership on training impact, participation, and continuous improvement opportunities.
• Ensure training content aligns with internal controls, group audit requirements, and regulatory standards.
• Promote a culture of compliance, accuracy, and operational excellence within GBS.

Key Skills

Job Requirements

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Skills Required

Ms Excel, Successfactors, Oracle Financials, Outlook, Ms Powerpoint, Msd