This job offer is not available in your country.
Technical Help Desk Specialist
Stabdha Pvt LtdHyderabad, IN3 days ago
Job descriptionServe as the first point of contact for customers experiencing technical issues, providing patient and empathetic support. Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English. Apply SQL skills to research data, run queries, and investigate root causes of issues. Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible. Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket. Manage multiple open tickets effectively, prioritizing based on urgency and business impact. Work independently with minimal supervision while also contributing as a strong, collaborative team member. 3–5 years of proven experience in a technical support / helpdesk role with direct customer-facing responsibilities. Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently). Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism. Strong problem-solving skills with a logical, analytical approach to issue resolution. Highly organized, detail-oriented, and committed to owning tasks through to completion. Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure. This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling. Work directly with customers and make a tangible difference in their experience. Sharpen both your technical expertise and professional communication skills. Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.
Job Description
Position : Technical Help Desk Specialist
Location : Remote
About the Role
We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.
⚠️ Important :
- Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.
- This is not a BPO / call-center role. Applicants with primarily BPO backgrounds are not eligible.
- We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.
Key Responsibilities
What We Are Looking For (Must-Haves)
Why Join Us?
This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will :
Create a job alert for this search
Technical Specialist • Hyderabad, IN
Related jobs
Talent Worx is a growing services & recruitment consulting firm, we are hiring for our client which is thriving residential communities.
With over 30 years' experience, 1400 customers worldwide ...Show moreLast updated: 30+ days ago
Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, busi...Show moreLast updated: 30+ days ago
- Promoted
Deskside Support Technician
Sharp Brains RecruitmentHyderabad, Telangana, India Skill Set : Deskside Support L1.Contract : B2B (1 Year initially) - Extendable.Act as the first point of contact for users reporting IT issues or requesting services.
Log, categorize, and prioritize i...Show moreLast updated: 25 days ago
- Promoted
HubSpot Implementation Specialist
INSIDEAsecunderabad, telangana, in At INSIDEA, we are a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions.
Our diverse services are designed to enhance ...Show moreLast updated: 3 days ago
Workplace Technology Manager (desktop / Help desk)
Talent WorxHyderabad, TS, INQuick Apply
- Promoted
Technical Specialist
BirlasoftHyderabad, IN Perform hands-on design and development for portal sites.Support activities for portal sites with focus on feature-rich design, usability, and site performance.
Deliver solutions based on requiremen...Show moreLast updated: 30+ days ago
- Promoted
Associate / Technical Support & Development Engineer - Troubleshooting
Alchemy Techsol India Pvt LtdHyderabad Technical Support & Development - ISI Exeter WMS We are looking for an Experienced Associate Technical Support & Develo...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
NIKSUNHyderabad, IN Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago
- Promoted
Service Desk Analyst II - GSuite Support & Administration
PhenomHyderabad Position Overview : The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point ...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist II
ConfidentialHyderabad / Secunderabad, Telangana Act as a subject matter expert with deep knowledge of end-to-end service desk operations.Collaborate with cross-functional and cross-product teams to resolve customer issues effectively.Ensure high...Show moreLast updated: 27 days ago
- Promoted
Tech Specialist
ConfidentialHyderabad / Secunderabad, Telangana It is expected that the role holder will most likely have the following qualifications and experience.Worked extensively with Cloud Technology - Azure is preferred, otherwise AWS is acceptable to e...Show moreLast updated: 30+ days ago
- Promoted
Senior Helpdesk Agent
ConfidentialHyderabad / Secunderabad, Telangana The Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services.The role is responsible for managing and administering tasks or tickets within both JLL and client syst...Show moreLast updated: 30+ days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.Hyderabad, IN The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, assisting us...Show moreLast updated: 26 days ago
Help Desk Support I
System Soft TechnologiesHyderabad, Telangana, INQuick Apply
- Promoted
Help Desk Analyst
ALIANDOHyderabad, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 3 days ago
- Promoted
Service Desk Specialist
Sharp BrainsHyderabad, IN Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents an...Show moreLast updated: 13 days ago
- Promoted
Netskope Technical Specialist
ConfidentialHyderabad / Secunderabad, Telangana We are seeking a skilled professional with two or more years of hands-on experience in managing and setting up Netskope.The ideal candidate will have a strong focus on managing and creating content...Show moreLast updated: 28 days ago
- Promoted
Tier 1 Technical Support Engineer
Trantorhyderabad, telangana, in Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 2 days ago
- Promoted
Technical Service Desk1
ConfidentialHyderabad / Secunderabad, Telangana Act as a single point of contact for end-users regarding IT-related issues and queries.Ensure service delivery meets SLA requirements and customer expectations.
Log, categorize, prioritize, and reso...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
ConfidentialHyderabad / Secunderabad, Telangana, Delhi The Technical Support Specialist - Intern works in a fast-paced, demanding technical customer support centre environment that requires timely solutions to complex technical problems, often of a cri...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
AppLogic NetworksHyderabad, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Help Desk Engineer – L1
Razileanshyderabad, telangana, in Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.
We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago