Client Solutions Specialist
PluginHiveRepublic Of India, IN22 days ago
Job descriptionMinimum 2 years of B2B SaaS or technical support experience , preferably with US clients Excellent written and spoken English communication Strong problem-solving and debugging skills Familiarity with eCommerce platforms (Shopify, WooCommerce, Magento) is a plus Comfortable working night shifts (US hours) Experience using support tools like Zendesk, Freshdesk, or Intercom 👉 https : / / www.Linkedin.Com / in / ahammed-mirdas-70420a4 /
We’re hiring a Customer Support Executive (B2B SaaS Support) — full-time, work from our office in Kasturi Nagar, Bangalore.
At PluginHive (Solvilor Technologies Pvt Ltd) , we power over 600K+ shipments every month for merchants on Shopify, WooCommerce, and AdobeCommerce. Our apps integrate with global carriers like FedEx, UPS, Delhivery, and Amazon , helping businesses automate and scale their shipping operations.
We’re looking for a Customer Support Executive with 2+ years of real experience supporting USA-based B2B customers. This is not B2C or telesales — it’s genuine product and technical support through email, chat, and on-call assistance (no cold calls).
What You’ll Do :
- Provide email, chat, and on-call support to B2B customers (mostly US-based merchants)
- Troubleshoot and resolve product and configuration issues for Shopify, WooCommerce, and AdobeCommerce users
- Collaborate with internal product and tech teams for escalations and feedback
- Maintain structured case records using Zendesk or similar tools
Requirements :
Preferred :
You’ll be working with real merchants — solving meaningful problems every day, not following scripts.
Apply with your résumé or message me directly on LinkedIn :
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Solution Specialist • Republic Of India, IN
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