Customer Support Specialist

Company Description

Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique needs of our clients.

Role Description

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing outstanding customer service. The role involves responding to customer emails and calls, troubleshooting problems, and documenting issues and resolutions.

Qualifications

Customer Support skills and the ability to ensure Customer Satisfaction

Strong Interpersonal and Analytical Skills

Technical Support experience

Excellent written and verbal communication skills

Ability to work independently and remotely

Experience in the digital agency industry is a plus

Bachelor's degree in a relevant field or equivalent experience