IT Services Program Manager

Overview

The IT Services Program Manager is responsible for the end-to-end delivery and governance of large-scale IT service programs across multiple customers or business units. This role ensures the coordinated delivery of technology services, projects, and operational activities that meet contractual obligations, quality standards, and strategic business objectives.

The Program Manager provides leadership across project and service delivery teams, ensuring seamless integration of infrastructure, applications, support, and transformation services.

NOTE : This role is to support the EMEA Region, working hours will be 1PM to 10 PM IST.

Responsibilities

Program Management & Delivery

• Lead the planning, execution, and governance of complex, multi-stream IT service programs.
• Oversee delivery of managed services, infrastructure rollouts, network deployments, and digital transformation initiatives.
• Ensure that programs are delivered on time, within scope, and within budget.
• Define and manage program roadmaps, resource plans, and dependencies across multiple workstreams.
• Drive continuous service improvement and operational excellence through data-driven analysis and best practices.
• Able to get involved and deliver individual project streams as and when needed
• Help sales and presales team in shaping new deals by providing knowledge and experience in delivering managed services, infrastructure rollouts, network deployments, and digital transformation initiatives
• Presenting solutions and being a Projects & Programmes SME for customer proposals.

Customer & Stakeholder Management

Financial & Commercial Management

Leadership & Team Development

Governance & Compliance

Qualifications

Qualifications & Experience

Essential

Desirable

Key Competencies

Skills Required

Financial Management, Program Management, Managed Services, Itil Processes, Networking, It Service Delivery