Strategic Client Relationship Manager

Job Title : Engagement Manager

About Us

As a leader in the learning industry, we're transforming the way people learn and grow. We're seeking an exceptional individual to join our team as an Engagement Manager.

Key Responsibilities :

• Support senior account leadership in the growth of learning service sales to clients.
• Manage key client accounts across regions under the guidance of an Engagement Director.
• Engage with client stakeholders to identify unmet needs or potential service gaps that could represent new opportunities.
• Create sales materials and tailored client presentations to support upsell or renewal opportunities.
• Lead and coordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Lead and coordinate QBR preparation and presentation, and other related governance activities.
• Help track win / loss data and sales KPIs across the portfolio to support continuous improvement.
• Conduct preliminary research on client organization changes that could signal opportunities.
• Collaborate with service line leaders on how to align internal solutions to unmet client needs.
• Respond to routine client queries and escalate issues where needed.
• Contribute to the preparation of business reviews, presentations, and reports.
• Track account metrics, including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking and contribute to renewal preparation and upsell coordination.
• Ensure internal systems and documentation are up to date and accurate.

Skills and Competencies :

Knowledge :

Experience :

Equal Opportunity Statement :

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.