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Head Services O&M

Head Services O&M

ConfidentialMumbai, India
9 days ago
Job description

Company : Nirtech Pvt Ltd

Location : Pan-India (Head office based, extensive travel)

Qualification

BE - Dip chem / Mech

BSC environment

Experience - 8+ years

Role Objective

To lead and manage all post-sales service operations across India, ensuring smooth commissioning, preventive & breakdown maintenance, customer satisfaction, and service revenue growth (AMCs & spares). The Service Manager will be the national point of contact for service operations, reporting directly to the Service Head / Director.

Key Responsibilities

1. Service Operations Management

  • Oversee commissioning, maintenance, and troubleshooting of wastewater RO / UF / ZLD systems across India.
  • Plan and execute preventive maintenance schedules to ensure >

95% plant uptime.

  • Ensure quick response to breakdowns with minimum downtime.
  • Deploy remote monitoring / diagnostic tools for proactive support.

    • 2. Team Leadership

  • Lead a nationwide service team (engineers, site supervisors, technicians).
  • Assign manpower for AMC sites, breakdown calls, and commissioning jobs.
  • Provide technical training & mentoring to engineers.
  • Monitor performance through KPIs like response time, resolution time, and customer satisfaction.

    • 3. Customer Relationship & Support

  • Act as the single escalation point for service issues across all zones.
  • Build strong rapport with client operation teams, consultants, and key accounts.
  • Conduct site visits, audits, and performance reviews with clients.

    • 4. AMC & Spares Business

  • Drive Annual Maintenance Contract (AMC) sales and renewals.
  • Promote spares and consumables sales (RO membranes, pumps, chemicals, instruments).
  • Achieve annual service revenue targets through AMCs and retrofits.

    • 5. Reporting & Analytics

  • Maintain centralized service database – plant health, breakdown logs, spare consumption, warranty claims.
  • Prepare monthly reports on uptime, service revenue, customer issues.
  • Use ERP / CRM to track cases and analyze performance.

    • 6. Cross-Functional Coordination

  • Work with Sales team for AMC proposals & service presentations.
  • Coordinate with Design / Projects team to provide field feedback for design improvement.
  • Collaborate with Purchase & Stores for spare availability and urgent procurements.

    • 7. Compliance & Safety

  • Ensure all service jobs comply with EHS (Environment, Health & Safety) standards.
  • Maintain compliance with CPCB / SPCB norms during plant operations.
  • Train field teams on safety protocols and regulatory requirements.

    • Show more

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    Skills Required

    Preventive Maintenance, Erp, Crm

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