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Dispute Management Specialist

Dispute Management Specialist

HCLTechChennai, Republic Of India, IN
30+ days ago
Job description

🚀 HCLTech Mega Walk-In Drive – OTC Collections | 3-7 Yrs Exp | Chennai 🚀

We are hiring experienced professionals for the role of at OTC Collections HCLTech

📍 Interview Location :

HCL Technologies Ltd, Tower 4 No. 602 / 3 / 138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119

Interview Date : 27th &28 th Oct 2025

Interview Time : 10 : 00 AM – 3 : 00 PM

📌 Work Location : Chennai

💼 HR SPOC : Harish. K

📈 Experience Required : 2 -7 Years (only eligible)

Shift : US Shift

  • Carry a copy of your updated resume.
  • Bring a valid government ID proof (Aadhaar / PAN / Driving License).
  • Arrive at the venue between 10 : 00 AM to 3 : 30 PM for registration.

Job Description :

  • Manage a portfolio of customer accounts and ensure timely collections.
  • Analyze aging reports and prioritize collection efforts based on risk.
  • Coordinate with billing, sales, and customer service to resolve disputes.
  • Negotiate payment plans with customers within defined limits.
  • Monitor credit limits and flag high-risk accounts for review.
  • Prepare weekly collection status reports and dashboards.
  • Support internal audits with documentation and account history.
  • Identify recurring issues and suggest process improvements.
  • Handle escalated accounts and high-value customers with complex issues.
  • Lead root cause analysis for recurring payment delays or disputes.
  • Collaborate with credit control and legal teams for risk mitigation.
  • Drive reduction in DSO (Days Sales Outstanding) and bad debt.
  • Conduct periodic reviews of customer payment behavior and trends.
  • Mentor junior analysts and support their development.
  • Participate in system testing and enhancement projects.
  • Present collection performance insights to leadership.
  • Advanced Problem Solving : Handles escalated and complex collection cases.
  • Root Cause Analysis : Identifies and addresses recurring payment delays.
  • Mentorship : Supports and trains junior analysts.
  • Cross-Functional Collaboration : Works with credit, legal, and sales teams.
  • KPI Monitoring : Tracks DSO, recovery rates, and dispute volumes.
  • Process Improvement : Recommends enhancements to reduce overdue receivables.
  • Presentation Skills : Prepares and shares insights with leadership.
  • Oversee daily operations and performance of the collections team.
  • Allocate account portfolios and monitor workload distribution.
  • Ensure adherence to SLAs, compliance policies, and audit standards.
  • Lead process improvement initiatives to enhance efficiency and recovery.
  • Manage escalations and coordinate with external collection agencies.
  • Develop and maintain SOPs and training materials.
  • Conduct performance reviews and provide coaching to team members.
  • Collaborate with finance and operations for end-to-end O2C alignment.
  • Team Oversight : Manages daily operations and distributes account portfolios.
  • Performance Management : Tracks team KPIs and ensures SLA compliance.
  • Escalation Handling : Resolves high-risk or sensitive customer issues.
  • Process Governance : Maintains SOPs and ensures audit readiness.
  • Coaching & Development : Conducts reviews and supports team growth.
  • Automation Awareness : Identifies opportunities for workflow digitization.
  • Stakeholder Engagement : Coordinates with finance and operations teams.

    • 🚀 HCLTech Mega Walk-In Drive – OTC Dispute Management | 4-8 Yrs Exp | Chennai 🚀

    We are hiring experienced professionals for the role of at OTC Dispute Management HCLTech

    JOB Description

  • Lead resolution of high-value or complex disputes.
  • Act as a point of contact for escalations from analysts and associates.
  • Conduct deep-dive analyses on dispute drivers and financial impact.
  • Develop and refine SOPs based on evolving business needs.
  • Liaise with legal and compliance teams for sensitive cases.
  • Drive automation initiatives in dispute tracking and resolution.
  • Mentor junior team members and conduct quality reviews.
  • Represent the dispute team in cross-functional meetings.
  • Stakeholder Management – Handle escalations and communicate with senior stakeholders.
  • Advanced Reporting – Build and interpret complex dispute metrics.
  • Project Management – Lead initiatives to reduce dispute cycle time.
  • Compliance Expertise – Navigate legal and regulatory frameworks.
  • Mentorship – Guide junior team members and review their work.
  • Tool Proficiency – Use ERP / CRM systems (e.G., SAP, Oracle) for dispute tracking.
  • Change Management – Support implementation of new policies or tools.

    • 🚀 HCLTech Mega Walk-In Drive – OTC Account Activation & Setup | 3-7 Yrs Exp | Chennai 🚀

    We are hiring experienced professionals for the role of at OTC Account Activation & Setup HCLTech

    Account Activation

  • Review and approve standard account setup requests.
  • Coordinate with compliance and finance teams for KYC checks.
  • Monitor SLAs for account creation and updates.
  • Resolve discrepancies in submitted account data.
  • Support internal audits by providing account documentation.
  • Train new joiners on account setup procedures.
  • Generate reports on account creation volumes and turnaround times.
  • Assist in implementing minor process improvements
  • Team Management : Ability to assign tasks, monitor workloads, and support team performance.
  • Escalation Handling : Resolve complex or high-risk account setup issues.
  • Root Cause Analysis : Investigate recurring errors and implement corrective actions.
  • Policy Enforcement : Ensure adherence to data governance and compliance standards.
  • Cross-Functional Collaboration : Work with IT, finance, and compliance teams.
  • SOP Maintenance : Update and enforce standard operating procedures.
  • Coaching Skills : Mentor junior staff and conduct knowledge-sharing sessions.

    • Account Activation – credit review

  • Oversee end-to-end setup and activation of Credit cards and linked accounts using Credit Card systems.
  • Able to navigate and validate customer related information in Credit Card system and customer provided documents.
  • Collaborate with internal teams (Compliance, IT, Customer Service, Risk, Credit) to ensure smooth onboarding and card activation.
  • Ensure adherence to regulatory standards including KYC, Credit Scores, and PCI-DSS during onboarding and account setup.
  • Monitor and report on key performance indicators (KPIs) such as setup turnaround time, error rates, and customer satisfaction.
  • Troubleshoot and resolve issues related to card setup, SAP integration, and account configuration.
  • Participate in system upgrades, UAT testing, and process improvement initiatives.
  • Maintain documentation for procedures, workflows, and compliance audits.
  • Knowledge of working in SAP Customer Master Data module
  • Experience with Credit Card similar card systems.
  • Bachelor’s degree in Finance, Business Administration, or experience in related field.
  • 2+ years of hands-on experience in SAP (FI, CRM, FSCM).
  • Strong understanding of card services, account setup workflows, and financial operations.
  • Familiarity with compliance frameworks.
  • Proficient in SAP reporting tools, MS Excel, and workflow automation platforms.
  • Excellent communication, analytical, and stakeholder management skills.
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    Management Specialist • Chennai, Republic Of India, IN

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