Customer Service Representative English Agent
WebBedsGurugram, Haryana, India30+ days ago
Job descriptionProvide exceptional customer service to travel agent clients addressing their inquiries resolving issues and providing accurate information. Handle client cases including booking confirmations amendments and issue resolution using problem- solving skills and out-of-the-box thinking to find effective solutions. Build rapport with clients establishing trust and understanding to better meet their needs and enhance the customer experience. Utilize various communication channels such as phone email and chat to promptly and professionally respond to client inquiries. Collaborate with team members and other departments within WebBeds to ensure seamless coordination and effective problem-solving for clients. Utilize company systems and tools to access and update client information bookings and related documentation accurately. Follow established processes and procedures to meet service level agreements and maintain high-quality customer service standards. Demonstrate strong interpersonal skills to build positive relationships with clients and colleagues. Communicate effectively and clearly both verbally and in writing to convey information and instructions accurately. Work collaboratively with team members to achieve common goals and deliver exceptional customer service. Demonstrate a result-driven approach consistently meeting or exceeding performance targets and contributing to team success. Plan and organize work effectively to manage multiple tasks prioritize responsibilities and meet deadlines. Exhibit excellent time management skills to ensure efficient use of resources and timely resolution of client issues. Utilize negotiation skills when interacting with clients suppliers or other stakeholders to achieve mutually beneficial outcomes. Customer Satisfaction Score (CSAT) : Regularly monitor and strive to maintain high CSAT scores through exceptional customer service interactions. Response Time : Aim to respond promptly to customer inquiries and issues minimizing wait times and ensuring timely resolution. First Contact Resolution (FCR) Rate : Strive to resolve customer issues on the first contact minimizing the need for follow-up interactions and enhancing efficiency. Quality Assurance Metrics : Adhere to quality assurance standards and metrics ensuring that all customer interactions meet or exceed established benchmarks for service quality. Call Handling Metrics : Maintain optimal call handling metrics including average handling time (AHT) and adherence to call scripts and protocols. Productivity and Efficiency : Demonstrate high levels of productivity and efficiency in managing customer inquiries and tasks maximizing the number of cases resolved per hour or shift. Attendance and Punctuality : Maintain excellent attendance and punctuality records ensuring consistent availability to assist customers during scheduled shifts. Feedback and Improvement : Actively seek feedback from customers and supervisors using insights to continuously improve service delivery and personal performance. Knowledge Base Utilization : Effectively utilize internal knowledge bases and resources to provide accurate and timely assistance to customers minimizing escalations and callbacks. Cross-Functional Collaboration : Collaborate with other teams and departments as needed to address customer inquiries or escalate issues fostering a culture of teamwork and cooperation. International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow influence & impact change Disruptive fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation
Who are WebBeds
WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily.
We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Web Travel Group (ASX : WEB) an ASX 200 listed company operating a global digital travel business.
What makes us stand out
- We are a wholesale global travel organisation
- We have 1500 people speaking 50 languages in 120 cites across 50 countries
- We partner with over 430000 properties in more than 15000 destinations
- We work with more than 44000 travel companies in 139 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
As a Customer Service Representative at WebBeds you will play a crucial role in delivering outstanding customer support to our clients. Your excellent communication skills problem-solving abilities and out-of-the-box thinking will enable you to deliver excellence.
Your focus on customer satisfaction will contribute to maintaining positive relationships with our valued clients. Your strong interpersonal skills teamwork mindset result-driven approach and organizational abilities will ensure effective collaboration and efficient service delivery.
Key Responsibilities :
The skills we would like to see in your suitcase :
Why choose us as your next destination
We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.
Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.
Find out more about the WebBeds business at - #LI-Hybrid
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience : years
Vacancy : 1
Create a job alert for this search
Customer Service Representative • Gurugram, Haryana, India
Related jobs
)
- Promoted
French Customer Service Representative
VerbiQGhaziabad, IN The ideal candidate loves talking to people in French and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phon...Show moreLast updated: 1 day ago
- Promoted
Customer Service Representative
IGT SolutionsGurugram, Haryana, India Communicate with customers via call.Resolving ticket related queries.Covering Targets within the given TAT.Excellent English communication.
Salary 16500 in hand + Incentives.Share resume or visit of...Show moreLast updated: 1 day ago
- Promoted
Customer Service Representative
CareerUS SolutionsGhaziabad, IN Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
TPGurugram, Haryana, India Bachelor’s degree or equivalent qualification.Excellent communication skills in English (additional languages are a plus).
Strong problem-solving ability and customer empathy.Willingness to work in ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Representative
NIITGurugram, Haryana, India At NIIT Managed Training Services, we’re transforming the way the world learns, for the better.That’s why the world’s best-run learning functions across 30 countries trust us with their learning an...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Manager
CITYFURNISHGurugram, Haryana, India Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses.
Our mission is to transform the way people furnish an...Show moreLast updated: 1 day ago
- Promoted
Student Recruitment Agent Partner
BetterOSNew Delhi, Delhi, India We’re on a global hunt for visionary student recruiters and influencers to co-create the future of student mobility, and showcase it to the world.
From 18 August to 4 October, BetterOS will pair 5 w...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Sales Representative
Goodflame AppliancesFaridabad, Haryana, India Built for those who value both form and function, every Goodflame product embodies innovation, durability, and timeless aesthetics.
From high-efficiency cooktops to state-of-the-art chimneys and bui...Show moreLast updated: 12 days ago
- Promoted
- New!
English Customer Service Associate for US Healthcare
Macro OutsourcingNew Delhi, Delhi, India Macro Outsourcing is a Business Process Outsourcing company that provides transcription, billing, and document management services to medical clinics and physicians in the United States.Our mission...Show moreLast updated: 2 hours ago
- Promoted
Customer Service Representative
RegisterKaroGurugram, Haryana, India Customer Support Representative.We are looking for a motivated and empathetic.Customer Support Representative.You will be the first point of contact for our customers, helping resolve their queries...Show moreLast updated: 1 day ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Delhi, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Representative
Alight SolutionsGurugram, Haryana, India At Alight, we believe a company’s success starts with its people.At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.Be...Show moreLast updated: 2 hours ago
- Promoted
Agent, Customer Service Representative
ConfidentialGurgaon / Gurugram Ltd is looking for Agent, Customer Service Representative to join our dynamic team and embark on a rewarding career journey.
Responsible for handling customer inquiries and complaints, providing inf...Show moreLast updated: 12 days ago
- Promoted
Customer Service Representative
BookswagonNew Delhi, Delhi, India The ideal candidate loves talking to people and proactively solving issues.You will be responsible for converting customers into passionate evangelists .
Communicate with customers via phone, email ...Show moreLast updated: 1 day ago
- Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI)Ghaziabad, IN Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show moreLast updated: 4 days ago
- Promoted
Customer Service Specialist
WorkGeek ServicesNew Delhi, Delhi, India Respond promptly to customer inquiries via phone, email, chat, or social media.Assist customers with product details, order placements, returns, and refunds.
Troubleshoot and resolve product or serv...Show moreLast updated: 19 days ago
- Promoted
Customer Service Representative – Digital Channels
StarZenGurugram, Haryana, India We are seeking a detail-oriented and customer-focused.Customer Service Representative.In this role, you will provide prompt, accurate, and courteous assistance through live chat and messaging chann...Show moreLast updated: 1 day ago
- Promoted
Program Advisor - Inside Sales (French + English)
EmeritusGhaziabad, IN Role : Program Advisor - Inside Sales Specialist (Global Business).Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individual...Show moreLast updated: 2 days ago