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Application Support Analyst - L1 & L1.5

Application Support Analyst - L1 & L1.5

Elongo Global SolutionsPune, Maharashtra, India
2 days ago
Job description

Project context

We are seeking a six month to 2 years experience SAP functional technician that will be responsible for the day-to-day management, monitoring, and support of SAP users. This role focuses on incident management, troubleshooting, monitoring, escalation and performing Non-regression test.

24x7 - This role demands to work in monthly rotational shift (Follow the Sun hours (US, EU, Asia) adaptation)

Goals and deliverables

Objectives of this role

  • Provide level 1 support in the areas of SAP with basic knowledge of transaction codes
  • Provide technical support, training and troubleshooting to end-users for SAP.
  • Should be able to monitor the SAP jobs in SM35, SM35 and Idoc processing etc
  • Basic bug fix and troubleshooting of failed jobs
  • Re-run of the jobs which are ended up in error
  • Collaborate with clients to make them understand of SM and level 1 activities
  • Perform Non regression testing during the monthly releases.

Education and experience

  • Bachelor’s degree in computer science, Information Technology or a related field.
  • 0.5 -2 years of experience in supporting SAP functional areas.
  • Functional Knowledge of SAP FICO / MM / SD / PP / QM / EHS / LE / PM and other major modules.
  • Interface knowledge with SAP and Non-SAP systems.
  • ITIL certification
  • Skills and behavioral competencies

  • Relevant certifications like SAP Certified Technology Associate and SAP Certified Development Associate.
  • Aware of the latest SAP technologies, tools, and best practices
  • Excellent communication and interpersonal skills.
  • Ability to work individually and collaborate with a team.
  • ITSM - Incident, Problem, Change Management
  • What’s in it for the candidate

  • Be part of and contribute to a once-in-a-lifetime change journey
  • Willing to be part of a team that is going to tackle big bets
  • Have a fun and work at a high pace
  • Be part of a forward-thinking company committed to innovation and excellence.
  • Work in a collaborative and inclusive environment that values diverse perspectives.
  • Contribute to actions that have a meaningful impact on advancing humanity.
  • Create a job alert for this search

    Application Support • Pune, Maharashtra, India

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