DGM - Property Management

Job Roles & Responsibilities : The role encompasses a wide range of responsibilities related to managing and optimizing the physical assets, spaces and customers in the building. Here are the key responsibilities : Strategic Planning : Developing and implementing a strategic plan for facilities and real estate management aligned with the organization's overall goals and objectives. This involves assessing current and future space needs, analysing market trends, and formulating long-term plans for optimizing the organization's real estate portfolio. Transition Management : Smooth handover form project. Design submittals (floor plan layout, MEP drawings, DBR, TDS, etc.). Collection of relevant compliance / AMC / warranty documents. Ensuring proper installation, testing commissioning of all MEP equipment s, Fire Alarm system, Access system, CCTV, BMS etc. Utilities like Chiller plants, Transformers, AHUs, Compressors, Generator, Cooling Towers, Pumps, HVAC, STP, etc. Review SOP / Check-sheets of equipment / services prepared by Property Management team. Snagging and DeSnagging. Facilities Management : Managing the day-to-day operations of facilities, including office buildings, and other physical assets. This includes overseeing maintenance, repairs, renovations, and ensuring compliance with safety and regulatory standards. Facilities management also involves managing service contracts, vendor relationships, and budgeting for facility-related expenses. Vendor and Contractor Management : Manage relationships with vendors, contractors, and service providers. Negotiate contracts, evaluate vendor performance, and ensure the delivery of high quality services within established budgets and timelines. Budgeting and Cost Management : Developing and managing budgets for facilities and real estate related expenses, including rent, CAM, maintenance, utilities, and capital projects. This includes monitoring costs, identifying cost-saving opportunities, and ensuring financial targets are met. Customer / Tenant Service : overseeing and managing the customer service operations to ensure high-quality customer support and satisfaction. Develop and implement strategies to improve customer service processes and drive customer loyalty. Collaborating with cross-functional teams to resolve customer issues and escalations effectively. Analysing customer feedback and data to identify trends and make recommendations for enhancing the overall customer experience. Sustainability and Environmental Initiatives : Promoting and implementing sustainable practices within the organization's facilities and real estate operations. This may involve energy efficiency initiatives, waste management programs, green building certifications, and promoting environment friendly practices among employees. Risk Management and Compliance : Identifying potential risks and implementing measures to mitigate them, such as developing emergency response plans, ensuring compliance with health and safety regulations, and managing insurance coverage for facilities and real estate assets. Stakeholder Management : Collaborating and coordinating with various internal and external stakeholders, including executives, department heads, employees, vendors, government agencies, and community members. This involves effective communication, relationship building, and addressing any concerns or issues related to facilities and real estate. Reporting and Analytics : Compiling and analysing data related to facilities and real estate performance, occupancy rates, costs, and other key metrics. Preparing regular reports and presentations for management, highlighting insights, recommendations, and progress towards strategic objectives. Educational Qualification and Experience : Bachelor s or Master s Degree in engineering / hospitality / management with 15 years of experience. Professional affiliation in a Facility management association with relevant certification will be an added advantage. Skills and Capabilities : Proven skills and abilities relating to the transformation / implementation to a fully integrated facility management model. Advanced Microsoft Office skills specifically Excel, PowerPoint. Knowledge of web-based applications supporting corporate real estate requirements. Working knowledge of reporting tools to support site / cross-site analysis.