Platform Engineer - Senior

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world's biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet's most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are

Ø Respect for the planet

Ø Respect for our customers and

Ø Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack's global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

As a Senior Platform Engineer, you will leverage your technical expertise to implement best practices, driving continuous improvement through automation and innovation. Your responsibilities will extend to supporting and mentoring the Platform Engineering and Operations team, fostering collaboration with other teams within Gentrack and our third-party partners.

The Platform Engineering Operations team is responsible for managing the infrastructure of Gentrack's core products on a global scale within engineering and operational disciplines. The team collaborates seamlessly to develop, build, test, deploy, operate, and manage infrastructure hosting solutions for our customers. As a Senior Platform Engineer, you will play a pivotal part in handling escalations for troubleshooting, resolution, root cause analysis, and proactively addressing customer platform issues. Your expertise will be crucial in guiding and collaborating with engineering staff across the organization to collectively achieve our service goals.

In line with our value of 'Respect for the Planet', we encourage all our people to encourage awareness of and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events.

The Specifics

• Facilitate the coordination of daily stand-ups, workload planning and operational duties, alongside team members.
• Where necessary take the technical lead in developing, building, and testing activities for platform architectures.
• Create, update, and review comprehensive documentation for engineering and operations processes, procedures, and system information.
• Conduct audits, reporting, and governance activities to uphold engineering and operations standards and compliance.
• Identify opportunities for engineering improvements and contribute to proposals for analysis and decision-making.
• Lead technical efforts in deploying, operating, and managing platform activities.
• Respond to platform incidents, conducting thorough technical investigations, resolutions, and reviews.
• Proactively monitor and manage service health and performance to ensure optimal functionality.
• Work to standard UK business hours (between 8am and 6pm) to ensure close integration and coordination with UK based team members.
• Serve as a point of escalation for the on-call support rota, ensuring 24 / 7 customer platform support.
• Centre all thought, analysis, response, and decision-making on the customer and the success of the business.
• Engage and support internal teams, third parties, and customers through effective and appropriate channels.
• Represent the business as a technical lead in direct communication with customers when necessary.
• Participate in scheduled out-of-hours work and standby support coverage as required.

What we're looking for

What we offer in return

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.

Skills Required

Python Scripting, Terraform, Itil Service Management, Ansible, Agile Methodologies, Technical Support