Customer Service Representative

Company Description

XPress Cargo, Inc. is recognized for providing exceptional opportunities and benefits to drivers, fostering a workplace built on respect, diversity, and productivity. Offering competitive pay, flexible home time, and excellent benefits, XPress Cargo supports both employee drivers and independent operators. With access to modern, low-mileage vehicles and efficient long and short-haul routes, drivers can grow their careers with flexibility and consistent opportunities. The company emphasizes a rewarding career experience for drivers, support staff, and their families, ensuring professional growth and stability within the transportation industry.

Role Description

We are seeking a dedicated, full-time Customer Service Representative to join our on-site team in Jalandhar. The role involves providing exceptional customer service, handling inquiries, resolving issues, ensuring customer satisfaction, and maintaining the overall quality of customer experience. The successful candidate will act as a point of contact between customers and the company, ensuring smooth communication and resolution of concerns. Additionally, the role emphasizes problem-solving, collaboration with internal departments, and delivering exceptional service with professionalism and efficiency.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and understanding Customer Experience
• Experience with Customer Support and service-related responsibilities
• Excellent communication, problem-solving, and interpersonal skills
• Ability to handle customer inquiries and resolve issues effectively
• Proficiency with basic computer applications and customer relationship management tools
• Previous experience in customer service roles is preferred

Skills Required

Customer Support, Customer Service, Customer Experience, Customer Satisfaction