Technical Support Analyst

About Company : Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Role Overview :

We are seeking a highly motivated Customer Support Specialist with excellent communication skills and a passion for delivering exceptional service. The ideal candidate should be a quick learner, demonstrate strong ownership, and be capable of resolving customer issues efficiently while maintaining a professional and empathetic approach.

Key Responsibilities :

• Handle customer interactions through chat, phone, and offline channels .
• Deliver high-quality support in an international customer service environment .
• Build strong, dynamic knowledge of company products and services .
• Investigate customer complaints, identify root causes, and follow SOPs to provide the best solutions.
• Maintain a high level of customer satisfaction and ensure optimal service delivery.
• Work effectively in 24x7 rotational shifts with minimal supervision.
• Stay composed during challenging situations while demonstrating a problem-solving mindset .