EUC Systems Support Analyst

TCS hiring!!

Role : EUC Operations support

Location : Hyderabad

Experience : 5-10

Must Have :

• 5+ years of experience in IT support, with at least 2 years in an L2 / L3 escalation role in enterprise environments.
• Strong expertise in troubleshooting Windows 10 / 11, Microsoft Intune, Windows 365 Cloud PC, and related endpoint services.
• Practical knowledge of device compliance, conditional access, user profiles, app delivery, and security policies.
• Familiarity with support tools and platforms such as BMC, ServiceNow or other ITSM systems.
• Solid understanding of ITIL principles, including incident, problem, and knowledge management.
• Experience resolving hardware, software, network, and authentication issues in hybrid or remote-first work environments.
• Excellent communication, stakeholder management, and documentation skills.