Channel Play - Program Manager - Visual Merchandising

About the Role :

The Program Manager Visual Merchandising will spearhead one of the largest retail merchandising programs in the industry.

This role involves managing an extensive field force of 300+ Visual Merchandisers, 25+ Area Operations Managers, two Regional Managers, and a team of trainers and MIS specialists.

The Program Manager is accountable for driving operational excellence, ensuring alignment with program deliverables, leveraging data-driven insights, and delivering consistent client satisfaction at scale.

This position requires a balance of strategic planning, operational rigor, and strong analytical acumen to ensure effective execution across a distributed retail ecosystem.

Key Responsibilities :

Team Leadership & Performance Management :

• Lead, mentor, and build capability across a diverse workforce of 300+ Visual Merchandisers, 25+ Area Operations Managers, two Regional Managers, trainers, and MIS teams.
• Define and monitor Key Performance Indicators (KPIs) aligned to the programs Scope of Work (SOW).
• Conduct periodic performance reviews, ensuring alignment between field execution and client expectations.
• Implement structured training interventions to enhance skills and maintain quality standards across the program.

Operational Excellence :

Data Analytics & Program Intelligence :

Client Consulting & Business Reviews :

Financial & P&L Ownership :

Strategic Planning & Transformation :

Required Skills & Graduate / Post-Graduate in Business Administration, Retail Management, Operations, or related disciplines.

Experience : 810+ years of experience in managing large-scale field force programs, preferably in Visual Merchandising, Retail Operations, or FMCG.

Technical Expertise :

Core Competencies :

(ref : iimjobs.com)