Head of Platform Operations India - Roadside Assistance

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 88 million private and corporate customers and more than 140,000 employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.

Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance.  Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it.  Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands : Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us!

What You Will Do

• Maintains and improves contact center operations with focus on VOC, team satisfaction and cost
• Prior experience in handling large teams in 24 / 7 and 365 days process with ability to manage client engagement
• Understands the life cycle of Contact Center with experience in both Inbound and Outbound process of Customer engagement
• Develop and implement operational strategies aligned with the company's objectives.
• Ensure operational processes are customer-centric and enhance the customer experience.
• Lead initiatives to streamline operations and maintain high quality standards and compliance through Six Sigma and Kaizen
• Focus on effectively managing and reducing cost per contact for business through projects, automation, channel optimization, and technology integration.
• Foster a collaborative and inclusive team culture that promotes innovation and excellence with focus on employee morale and engagement
• Data driven and data focus with ability to manage high volume of data
• Coordinate & manage along with cross-functional teams to deliver excellence
• Led & managed customer and contact center engagement with focus on digital channel of communication
• Optimize data-driven insights for effective decision-making and strategic planning.
• Identify potential risks and develop mitigation strategies to ensure business continuity.
• Ensure compliance with all regulatory requirements and company policie

Who You Are

Allianz Partners is a fast changing company with strong growth ambitions. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we nourish them and invest in their careers because we recognize that your development and our growth and our development go hand in hand. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people. We are committed to diversity and inclusivity and everyone is welcome to apply.

More information regarding the Allianz Partners lines of business can be found at : www.allianz-partners.com

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity : we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Skills Required

Kaizen, contact center operations , Customer Engagement, Six Sigma, operational strategies