Manager-Service

KONE India is part of KONE one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings hotels public transportation sites hospitals shopping malls and many special buildings

What are we looking for

Service professional who will develop and implement strategies for providing cost-effective consistent and reliable maintenance services to customers that fulfil ongoing maintenance agreements and achieve specific business initiatives

What will you be doing

Field operations

Responsible for high level of customer satisfaction in the region

Functional and disciplinary leadership of the Service Team in the region

Responsible for developing the personnel ensuring their motivation continuous development and achievement against regional targets

Coaching the technical-oriented Supervisors of today to be customer- service- and result-oriented Line Managers

Selection of personnel training and continuous qualification of the employees

Dealing with complaints as well as a continuous supervision of the customer satisfaction

Developing actions on the basis of provided market analysis. Creating the business plan including budget planning and budget control for the individual Service Supervisors and possibly for the various product groups in order to allow a short- intermediate- and long-term control of the regional Service Sector.

Sales

1. Service repairs

Responsible for sales in the Service Sector of the region

Responsibility and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio (unit and value)

2. Ensuring Renegotiations

Proactive customer care of the existing customers

Securing and extending the existing maintenance portfolio pricing and profitability of the KONE customers

3. Securing NEB conversions

Proactive process to ensure zero NEB conversions are lost

Securing and extending the existing maintenance portfolio pricing and profitability of the KONE customers

The Service Operations Manager also ensures that :

Service Supervisors allocate the fitters on the basis of precise maintenance planning and routing.

Service Supervisors / fitters and subcontractors get the statutory safety instructions.

Service Supervisors / fitters and subcontractors wear the personal protective equipment.

Fitters provide the services as agreed in the contract.

Agreed dates for maintenance are met.

Customers get information about the dates for maintenance in advance.

Service Supervisors accurately organise the emergency service including the emergency service areas.

Technical Safety Inspections are done and that the customer is informed about the dates in writing.

Handover from Installation to Maintenance runs orderly.

Continuous improvement of the work processes

Participation at the Meetings of the Service Management at national level

What do we offer

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1