Vice President - Renewals (Pre / live / post underwriting)

Purpose -

• The Incumbent will be responsible for the leadership, development and capability uplift of the Deal Ready Associates to support bankers to deliver a superior customer service for all lending transactions.
• The Lead will drive operational efficiency and productivity and ensure we meet our risk and compliance obligations whilst supporting our customers to achieve their goals.
• The function covers all type of lending including simple and complex loans, increases, decreases and renewals.
• The role has direct accountability for input quality, file compliance, operational efficiency, customer NPS and time to decision for all B&PB initiated lending
• The role is key to enable the B&PB business performance and growth by creating a customer focused service excellence culture, supporting bankers in meeting customer needs and driving an effective and efficient operations.
• Proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).

Must Have Skills -

Skills Required

Understanding of banking credit products, Knowledge and experience of lending processes and credit experience, Numerical ability to assess data and financial metrics, Pre live post underwriting experience, Knowledge of regulatory and compliance requirements