Compliance and Dispute Analyst

Job Title : Compliance and Dispute Analyst

Location : Ahmedabad, Gujarat

Job Type : Full-Time

Industry : USA IT Staffing & Recruitment

Experience : 2+ Years

Shift : [US Shift / EST Hours

Key Responsibilities :

• Manage and execute the entire refund process, ensuring timely and accurate completion.
• Communicate with candidates via email and phone to confirm refund eligibility, obtain required information, and provide updates.
• Investigate and resolve Stripe dispute cases by collecting relevant documentation, analyzing claims, and preparing formal responses.
• Maintain organized records of refund requests, supporting documents, and resolution statuses.
• Coordinate with internal teams such as Finance, Recruitment, and Compliance to ensure accuracy and transparency in all transactions.
• Monitor recurring dispute trends and escalate any issues or patterns that need managerial attention.
• Ensure all refund and dispute handling follows internal policy and payment platform guidelines (e.g., Stripe).

Qualifications :