Customer Support

Job description

• Responding to Customer Inquiries : Addressing customer inquiries, questions, and complaints through various communication channels such as phone, email, chat, or social media.
• Providing Technical Support : Assisting customers with technical issues, troubleshooting product or service problems, and guiding them through solutions.
• Resolving Customer Complaints : Investigating and resolving customer complaints or issues in a timely and professional manner to ensure customer satisfaction and retention.
• Product Knowledge : Maintaining a deep understanding of the company s products or services to provide accurate information to customers and offer appropriate solutions.
• Escalating Issues : Escalating complex or unresolved issues to higher-level support or management for further assistance or resolution.
• Maintaining Professionalism : Upholding a professional and positive attitude in all interactions with customers, maintaining empathy and patience, even in challenging situations.
• Adhering to Policies and Procedures : Following company policies, procedures, and guidelines while interacting with customers and handling their requests or issues.
• Continuous Learning : Keeping up-to-date with product knowledge, industry trends, and customer service best practices to enhance skills and improve service delivery.
• Meeting Performance Metrics : Achieving performance targets such as response times, resolution rates, customer satisfaction scores, and quality assurance standards set by the organization.

Skills Required

Customer Inquiries, Technical Support, Customer Complaints