Restaurant Operations Lead

Company Description

Mitti is an Organic Indian Bistro committed to promoting a healthy and conscious lifestyle. With a menu centered around Indian vegetarian cuisine, the restaurant offers gluten-free, vegan, and all-natural meal options. Known for its sustainable practices, Mitti delivers food in biodegradable packaging in collaboration with delivery partners Zomato and Swiggy. The ingredients used are organic, and refined sugar or processed foods are completely avoided. The in-house kitchen and bakery focus on preparing wholesome, freshly baked goods and classic homely dishes using only high-quality, organic ingredients.

Role Description

This is a full-time, on-site role for a Restaurant Manager at Mitti, located in Indore. The Restaurant Manager will oversee daily operations, ensuring high customer satisfaction while maintaining the restaurant’s standards of service and food quality. Responsibilities include managing staff, handling customer queries, hiring new team members, supervising food and beverage operations, and fostering a welcoming and efficient dining environment.

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficiency in team management, with experience in Hiring and staff development
• Excellent Communication skills to liaise effectively with customers and the team
• Knowledge of Food & Beverage operations and industry standards
• Experience in sustainable or health-focused dining settings is a plus
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred