City Business Operations Lead

About the Team

Currently, Navi is into Lending, Health Insurance, Mutual Funds, Gold & UPI. This position is for the function SBO (Strategy & Business Operations), which spans across all of these businesses. SBO is front end for all non-automated interactions with Navi customers and has two broad focus areas :

• Be the representative of the customers in Navi and the representative of Navi to the Customers
• Build Industry first and best ever customer-facing innovations across products - Look for big problem statements which can create long-term step-jump results (e.G., how to make cashless health claims to 90% - Industry is at 50% or how to solve fraud in debt management and claims)

SBO currently has four operating verticals with a prime focus on achieving business objectives :

SBO also has central functions to ensure constant innovation & support for operating verticals :

About the Role : City CEO is a general management role with ownership of P&L and owning business targets, and hence we see the person being fungible and able to move easily into most of the roles in the central office, inside and outside Strategy, Business & Operations, and also across other businesses of Navi. Hence, people doing well in the role will have the option to move to a central role operating out of Navi Headquarters in Bangalore, post 2 years.

What We Expect From You

Language Proficiency : English and Tamil (preferred).

Must Haves

Inside Navi

We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach. Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

The Navi DNA

Ambition. Perseverance. Self-awareness. Ownership. Integrity.

We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.

We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi

At Navi, it’s about how you think, build, and grow. You’ll thrive here if :

You embrace change : You adapt quickly, move fast, and always put the customer first.