Xeno - Implementation Head

About Xeno

Xeno is an AI-powered customer engagement platform designed specifically for retailers, enabling them to maximize repeat revenue through personalized marketing campaigns. We collaborate with leading brands such as Tommy Hilfiger, Calvin Klein, Jack & Jones, Levi's, Taco Bell, and Barbeque Nation. With the surge in digital retail, we've experienced significant growth, expanding our reach to numerous brands over the past year.

About the Role

As the Implementation Head at Xeno, you will lead the end-to-end implementation function, ensuring that enterprise customers experience a seamless and impactful onboarding journey with our CRM solutions. You will own customer go-live success, build scalable processes, and lead a high-performing team to deliver business outcomes for our clients. This role is critical in ensuring customers adopt Xeno successfully and realize value quickly.

Why Join Us?

At Xeno, we're reimagining CRM and Loyalty for leading retail and F&B brands. As Implementation Head, you'll not only drive how our customers go live successfully, but also shape how our product is adopted and evolves.

This isn't just another implementation role - it's a career-defining leadership opportunity where you'll :

• Alongside implementation managers drive onboarding projects from requirements gathering to go-live, ensuring timely and high-quality delivery
• Act as the senior point of contact for enterprise clients, managing expectations, communication, and escalations
• Assist implementation managers in understanding the customer requirements, creating a solution architecture, aligning the integration approach & working on APIs / UAT to ensure the implementation is completed.
• Collaborate with Sales, Product, and Engineering teams to scope requirements and drive product improvements
• Establish KPIs and governance mechanisms to track project health, risks, and client satisfaction.

Drive process standardization, automation, and continuous improvement in implementation practices

Key Responsibilities

What We Value at Xeno

At Xeno, our culture is built around high intensity and high performance. As a HAPPYxen, you'll live these values every day :

If these values excite you, you'll thrive as part of Xeno's mission to transform how brands engage with their customers.

(ref : iimjobs.com)