BDO - Lead Consultant - Documentation & Training

Job Objective :

This role focuses on leading documentation and training initiatives for large-scale projects, ensuring clarity, consistency, and adoption of project processes, guidelines, and stakeholder communication across teams.

Primary Responsibilities :

1. Develop and implement a stakeholder engagement strategy to ensure smooth coordination and collaboration across all involved entities

2. Act as the primary liaison between project teams, senior management, partner organizations, and end-user representatives

3. Facilitate regular governance meetings, workshops, and briefings to track progress and resolve issues

4. Maintain a stakeholder communication plan, ensuring timely dissemination of project updates, milestones, and policy changes

5. Gather, document, and relay feedback from stakeholders to project managers, business analysts, and development teams

6. Support change management initiatives, including awareness campaigns, user onboarding, and training coordination

7. Work closely with documentation, training, and helpdesk teams to ensure clarity and consistency in communication materials

8. Monitor adoption levels of deployed systems and identify areas for improvement or additional engagement

9. Leverage AI-powered tools (e.g., ChatGPT, automated survey platforms) to streamline communication, summarize meeting notes, and analyze stakeholder feedback

10. Maintain records of stakeholder interactions, decisions, and commitments for governance and audit purposes.

Education & Qualifications :

Bachelor's or Master's degree in Public Administration, Communication, IT, or related field.

Skills and Experience :

1. 6-10 years of experience in stakeholder engagement, program coordination, or public communication roles

2. Strong understanding of governance structures and multi-agency coordination in large-scale projects

3. Excellent verbal, written, and presentation skills, with the ability to address technical and nontechnical audiences

4. Proficiency in collaboration and communication tools such as MS Office, MS Teams, Zoom, and project management platforms

5. Ability to analyze stakeholder needs and translate them into actionable project inputs

6. Familiarity with digital transformation, e-Governance, or enterprise-scale IT project environments

7. Experience using AI-based tools for summarizing, drafting, or analyzing stakeholder communication is preferred

8. Strong organizational, negotiation, and conflict resolution skills.

9.Mandatory : Prior government / public sector project Certified Communication Management Professional (CMP)

2. Prosci Change Management Certification

3. PMI-PgMP (Program Management Professional)

(ref : iimjobs.com)