Senior Client Relations Manager
ZafifyRepublic Of India, IN4 days ago
Job descriptionProven experience in Account Management, Customer Success, or Customer Service, including leadership responsibilities Strong track record of managing enterprise or high-value client accounts Excellent leadership, communication, and negotiation skills Ability to work cross-functionally and drive measurable business outcomes Be part of a rapidly growing organization driving innovation in the HR tech space Work with cutting-edge technology and large-scale enterprise solutions Opportunity to make a significant impact on customer success and business growth A collaborative and fun work environment with room for professional advancement
Position : Head of Account Management & Customer Service
📍 Location : Mumbai
🕒 Notice Period : Immediate joining preferred
Key Responsibilities
- Define and execute account management and customer service strategies aligned with business objectives
- Build frameworks for client retention, upselling, and cross-selling opportunities
- Develop and implement KPIs to track and improve customer satisfaction, loyalty, and revenue growth
- Build strong client relationships and act as a trusted advisor to drive client success
- Collaborate with internal teams such as Sales, Product, and Marketing to deliver holistic client solutions
- Oversee the customer support team to ensure timely resolution of queries, complaints, and escalations
- Implement best practices and technology solutions to enhance the customer experience
- Continuously improve service delivery processes to increase efficiency and satisfaction
- Lead, mentor, and grow a team of account managers and customer service professionals
- Monitor client health metrics, churn rates, and service quality scores
- Present regular reports and insights to leadership on customer satisfaction, retention, and revenue impact
- Identify trends, risks, and opportunities to inform strategic decisions
Key Requirements
Why Join
Create a job alert for this search
Senior Client Manager • Republic Of India, IN
Related jobs
- Promoted
Client Relations Manager
CADFEM IndiaChennai, Republic Of India, IN We are seeking a highly motivated and detail-oriented Senior Account Manager to join our dynamic team and gain hands-on experience in Sales B2B expertise in CAD, CAE, CAM, Engineering solution, Saa...Show moreLast updated: 30+ days ago
- Promoted
Client Relations Lead
Team ComputersRepublic Of India, IN You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.The ideal candidate will be apt in building strong relationships with strategic cus...Show moreLast updated: 4 days ago
- Promoted
Client Relations Lead
Anand Rathi Share and Stock Brokers LtdPune, Republic Of India, IN The ideal candidate will be responsible for gaining a deep understanding of the clients' business objectives and challenges and creating strategic recommendations based off of this understanding.Yo...Show moreLast updated: 30+ days ago
- Promoted
Senior Client Relations Manager
FoxyMoronRepublic Of India, IN The Senior Client Servicing Executive plays a key role in managing client relationships, ensuring seamless coordination between internal teams, and delivering high-quality work that aligns with the...Show moreLast updated: 30+ days ago
- Promoted
Senior Client Relationship Manager
International Travel House LimitedNew Delhi, Republic Of India, IN Consultant – Key Accounts is responsible for;.Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers.
Retain accounts through the dev...Show moreLast updated: 1 day ago
- Promoted
Client Relations Manager
ZARARepublic Of India, IN Being a CEM, the roles and responsibilities are : .To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct ...Show moreLast updated: 23 days ago
- Promoted
Client Relationship Manager
SK Finance LtdJaipur, Republic Of India, IN To connect existing customers from the expired pool and those about to expire to inform them about refinancing or closure using a predefined script.
To answer customer inquiries about products or th...Show moreLast updated: 30+ days ago
- Promoted
Client Relationship Manager
ASE Structure Design Pvt LimitedRepublic Of India, IN Implement strategies to minimize tax liabilities and optimize financial performance.Ensure compliance with federal, state, and local tax laws and regulations, including filing requirements and repo...Show moreLast updated: 16 days ago
- Promoted
Client Relations Manager
Paper Plane TalesRepublic Of India, IN Minimum 3 years at a digital marketing agency / creative studio.Must be organised, efficient and have solid people skills.
Project & people management skills are the topmost criteria, along with agi...Show moreLast updated: 3 days ago
- Promoted
Senior Client Relationship Manager
YELLOW FRAMES LLPRepublic Of India, IN Job Title : Senior Client Servicing Manager.We collaborate with leading brands to craft impactful campaigns across digital, e-commerce, and traditional media.
Senior Client Servicing professional.Sen...Show moreLast updated: 23 hours ago
- Promoted
Client Relations Manager
AG GroupRepublic Of India, IN We suggest you enter details here.This is a full-time on-site role for an Account Executive located in Salt Lake City, Sector V.
The Account Executive will be responsible for managing client relatio...Show moreLast updated: 13 days ago
- Promoted
Client Relations Lead
YES BANKRepublic Of India, IN Market Assessment and Business Development.Conducts market research to understand consumers, competition and current market conditions to help identify new business opportunities in target segments...Show moreLast updated: 25 days ago
- Promoted
Client Relations Lead
Suffescom Solutions IncRepublic Of India, IN Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.Will be responsible for cross selling and Upselling as per the client's needs.Maintain a...Show moreLast updated: 3 days ago
- Promoted
Client Relations Lead
Drip CapitalRepublic Of India, IN We are a US-based fintech company revolutionizing global trade for SMEs.At Drip Capital, we’re redefining the future of trade finance and facilitation, empowering small and medium-sized enterprises...Show moreLast updated: 25 days ago
- Promoted
Client Relations Lead
PetpoojaChennai, Republic Of India, IN Build and maintain strong, long-term relationships with existing and prospective clients.Identify client financial needs and provide tailored solutions, including business loans, current account, s...Show moreLast updated: 14 days ago
- Promoted
Client Relations Manager
EscoRepublic Of India, IN Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic...Show moreLast updated: 2 days ago
- Promoted
Client Relations Manager
Nyati GroupPune, Republic Of India, IN Co-ordinate closely with the Legal team for drafting, reviewing, and executing Lease License Agreements (LLA) and Third Party Agreements (TPA).
Act as the primary point of contact for customers duri...Show moreLast updated: 3 days ago
- Promoted
Client Relations Manager (Investments)
TalentojRepublic Of India, IN Your job is to make our investors feel comfortable.You are responsible for giving them clarity.The desire to help customers with their problems.
You have basic financial knowledge.Show moreLast updated: 23 hours ago