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Technical Support Engineer
SaviyntBengaluru, Karnātaka, India, 56002317 hours ago
Job descriptionMinimum 3 years experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM) Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM Knowledge and experience in invoking REST / SOAP web services using tools such as Postman Database : Extensive experience in database operations & SQL Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy) Basic knowledge of operating systems such as Linux, Unix & windows Prior experience integrating with any SSO providers Experience working with global Customers and strong customer focus Excellent written and verbal communication skills Keywords : Cloud, Java, Scripting, Linux, SQL
WHAT YOU WILL BE DOING
- Customer Communication
- Communicate with end users / businesses to explain the issue(s) and solutions for implementation and break fix related questions.
- Drive Customer Satisfaction through timely & quality communication.
- Troubleshooting Skills
- Troubleshooting of customer reported incidents and system alerts.
- Identify, debug and troubleshoot break fix issues and take it to a resolution.
- Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
- Respond and resolve issues within agreed service levels.
- Collaboration & Knowledge Sharing
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
- Domain
- Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
- KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRING
PI7967d4dff244-30511-34768400
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Technical Support Engineer • Bengaluru, Karnātaka, India, 560023
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