Customer Service Associate in Lucknow

Key Responsibilities

• Serve as the onsite resource between the client and our internal ERP development / implementation team.
• Assist in the implementation process, including setup, configuration, data migration support, and system testing.
• Provide training and guidance to client users to ensure effective adoption of ERP modules.
• Understand client business processes and map them to ERP functionalities.
• Monitor user activity and identify areas where additional support or training is needed.
• Troubleshoot and resolve basic functional or usage issues; escalate complex technical issues to the product / technical team.
• Collect client feedback and share actionable insights with internal stakeholders for continuous improvement.
• Maintain clear documentation of client queries, resolutions, and training sessions.
• Support change management and encourage best practices in ERP usage.

Work Schedule

About Company : Reno Platforms aims to build an entire operating system for premier education institutions in this country. Trusted by 100+ premier institutions, including IITs, IIMs, Ashoka University, Royal Global Group, GD Goenka Group, and many more! With a combined experience of 15+ years in the education industry and working with 100+ institutions, we bring our combined expertise to build revolutionary products that solve complex problems of education institutions at any scale.

Skills Required

System Testing, Data Migration