Junior M365 Teams SharePoint and Operations Delivery Coordinator

Job Req ID

Home Affairs - 140150

Location

ACT; NSW; NT; QLD; SA; TAS; VIC; WA

Employment Type

Ongoing (Permanent), Full-time

Classification

APS Level 4 - $76,863.00 and $82,906.00 plus 15.4% super (part time pro-rata)

Contact Officer

Nathan Franklin - NATHAN.FRANKLIN@HOMEAFFAIRS.GOV.AU

Office Arrangements

Flexible; Onsite  - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.

Applications close on 28 / 10 / 2025 at 11 : 59pm AEDT (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill 2 immediate position / s.

Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.

About our team

Chief Operating Officer Group | Digital Delivery Services | Corporate & Case Systems | Corporate Digital Collaboration Systems Section

The Corporate Digital Collaboration Systems (CDCS) Section provides a comprehensive suite of ICT services to Department of Home Affairs staff, both domestically and internationally.

The CDCS Section oversees the management and support of the department's digital collaboration tools, which include messaging platforms such as Microsoft Exchange and Lotus Notes; collaboration environments including Microsoft Office 365 and SharePoint; assistive technologies; print and remote access services; mobile device management; and unified communications solutions, encompassing video conferencing and digital signage.

Additionally, the Section is responsible for the Evoko booking system, OurTV, AV Video Matrix, Standard and Managed Operating Environments (including upgrades), and actively participates as a stakeholder in desktop refresh initiatives.

Please visit our website for more information about the Department of Home Affairs or Australian Border Force

Our ideal candidate

Our ideal candidates for the two APS 4 positions one (1) Junior M365 Teams SharePoint and one (1) Operations Delivery Coordinator will bring a solid understanding of collaboration technologies and a passion for enabling digital transformation. They should be confident in resolving technical issues with efficiency and clarity. With a service-oriented mindset and strong interpersonal skills, they will engage with business areas to promote best practices and contribute to user training.

Working relationships will play a key role, supporting others, sharing knowledge, and helping to build a positive, collaborative work culture.  A keen eye for detail, proactive problem-solving and adaptability in dynamic environments are essential. These two roles demand a collaborative mindset and the ability to turn technical and operational needs into practical outcomes.

Duties and responsibilities

• Providing Level 3 support for the Department's Microsoft SharePoint, Teams and related 365 platform service functions
• Resolving and responding to Level 3 queries and issues by undertaking technical analysis
• Escalation of unresolved issues to the vendor resolver group, and senior team members.
• Resolving and responding to M365 and SharePoint queries and issues by undertaking technical analysis
• Ensuring Knowledge Base Articles and Standard Operating Procedure documentation is kept relevant and accurate
• Supporting and advising end users and Level 2 team by providing advice and support to their queries
• Ensuring tickets and queries to the group queues and mailboxes are answered within an appropriate timeframe
• Maintain internal and external relationships with IT Service Desk, team members, analysts, agencies, tech stakeholders, and business owners.
• Develop and assist with standard operating procedures and governance documents.

Additional information

Note :

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 28 / 10 / 2025 at 11 : 59pm (midnight) AEDT  – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining :

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 140150 in the document footer.

​​​​​​​Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

Eligibility

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Negative Vetting Level 1 (AGSVA) security clearance, and :

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and / or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit : https : / / www.apsc.gov.au / recruitability

Technical assistance

For technical enquiries please call or email for assistance :

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

Information about employment and advice on how to apply for vacancies can be obtained from the Department’s website at https : / / www.homeaffairs.gov.au / about-us / careers