Sales Onboarding Team Lead - French Speaker

About Tide

At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About The Team

The Onboarding Team is a front-line team, looking to convert as many prospective / cold leads into becoming a Tide Member and taking advantage of many Tide products during their Onboarding period. We collaborate with marketing, product and the KYC Teams to ensure a seamless Onboarding experience for prospective members, providing key insights to all stakeholders.

About The Role

As a Sales Onboarding Team Lead you will :

• Lead from the front – In the initial phase, you'll be hands-on : making calls, working towards revenue targets, and shaping the team's call structure and performance expectations.
• Drive team performance – You'll set and manage ambitious KPIs aligned with company OKRs, ensuring your team is target-driven and focused on closing sales.
• Own team growth – You'll be fully responsible for recruiting and building the Onboarding Team, from hiring to onboarding and beyond.
• Coach for quality – Once the team is established, you'll review calls and coach team members, ensuring every interaction meets the highest standard and delivers excellent service to potential members and internal / external partners.
• Drive innovation and improvement – With an entrepreneurial and data-driven mindset, you'll continually test, learn, and iterate to enhance team performance, processes, and member outcomes.
• Own team operations – You'll establish processes, build dashboards, and organise team operations to monitor performance and improve efficiency.
• Handle challenges decisively – You'll be ready to quickly resolve crises, keep the team focused and engaged, and pivot when business needs shift.
• Collaborate cross-functionally – You'll work with internal and external stakeholders to remove roadblocks and improve onboarding workflows :

Product – Partner with the product team to share member insights, identify opportunities, and track improvements to the onboarding journey.

KYC – Work closely with the KYC team to ensure a smooth and compliant onboarding experience, addressing and owning any necessary process changes.

Marketing – Take the lead on the GTM approach for new product launches, ensuring sales efforts align with marketing campaigns. You'll optimize conversion from all lead channels and share feedback to help shape marketing strategies.

Compliance – Collaborate with compliance to ensure all team activities are fully compliant, while maintaining a high-quality, member-centric experience.

What We Are Looking For

As a Sales Onboarding Team Lead, you'll lead a high-performing team to convert high-intent French-speaking SME leads into active, delighted members. You'll ensure a smooth onboarding journey while driving sales performance, improving processes, and fostering a member-first culture. This role suits a hands-on, data-driven leader who thrives in a fast-paced, evolving environment.

We Are Looking For Someone Who

What You Will Get In Return

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

Disclaimer

It Has Come To Our Attention That Individuals Or Agencies Are Falsely Claiming To Represent Tide And Are Reaching Out To Candidates Regarding Job Opportunities. Please Be Aware That

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at [HIDDEN TEXT]

Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice .

Skills Required

Coaching